Frequently Asked Questions

For Researchers

  1. I've completed the CITI training, when can I access OSIRIS?
    Users who complete the CITI courses before 8 PM will have access to OSIRIS the following day. If you created your HSConnect account the same day you finished the CITI courses, please allow an additional 24 hours processing time.
  2. Who needs to complete the human subjects training courses?
    All individuals who are listed in an OSIRIS application MUST complete the courses before they can be listed in the protocol. Furthermore, any key member of the research team who interacts with subjects, or obtains (i.e., sees) identifiable subject data should also complete the CITI human subjects training courses.
  3. How do I access CITI?
    In order to access CITI and affiliate with the University of Pittsburgh, users must use the Pitt designated CITI Access Portal ( and login using your Pitt HSConnect account (allows you to access administrative, educational and research resources using a single account and online profile). If you already have a CITI account, there will be an opportunity to also enter your current CITI username/password to link your previously completed training. Please review the CITI Instruction Sheet which is also displayed on the CITI Access Portal page for detailed information.
  4. How do I print my CITI Certificates?
    Users can print their official CITI certificates through the CITI Access Portal ( After entering your HSConnect credentials the user will be directed to CITI where they will see their completed courses and links to print their certificates.
  5. Do CITI courses have CME/CEU's and what is the cost?
    CME/CEU course credits are available from CITI for a nominal fee. Detailed information is available on the CITI Main Menu.
  6. I still see "Research Integrity (Formerly Module 1)" listed on the ISER site (, can I take this instead of CITI?
    No. All members of the research who are conducting Human Subjects Research are now required to complete the CITI courses. However, the Research Integrity (Formerly Module 1) module is still available on the ISER site as other schools, departments, and centers may still require completion of this module (i.e., IACUC).
  7. Can I still access my previous training from the ISER site (
    Absolutely. Please visit and after logging into the site click the "My Account" link in the menu bar.
  8. I have removed my affiliation from the University of Pittsburgh and can no longer access my CITI page, now what?
    1. Get your CITI username and password via
    2. Contact us at We will remove you from our database so that you will appear to be a new user to the Pitt system. We will notify you when this is done.
    3. After you receive notification from us, Go to and click on the login link.
    4. Answer "Yes" when asked if you already have a CITI account.
    5. Use the CITI username and password from step 1 to re-link your CITI and HSConnect accounts.

For Administrators

  1. Where can I go to check that a particular researcher has completed CITI training?
    CITI training can be verified through HSConnect in the same manner as ISER training was in the past. You can verify the completed training and dates but cannot print the corresponding certificates at this time.
  2. How long does completed training take to show up in HSConnect?
    CITI data is transferred nightly to HSConnect at 10 PM. Please allow 24 hours for this process to occur for newly completed courses.